No, a lender does not remove information from your credit report. The credit reporting agencies (also known as credit bureaus) will remove information if they receive proof (from the lender, for example) indicating that information is incorrect. (Note: They will not remove correct information, so don’t waste your time disputing correct items.)
If there is an inaccuracy on your report stemming from incorrect reporting by the lender, you can call the lender and request that it contact the credit bureaus and correct the mistake. The lender can update the information with the credit bureaus. However, you may need to do the work yourself if you are not able to contact the lender or if the lender is not cooperating.
In this case, you will need to write a letter or submit a dispute online to each credit reporting agency. You will need to provide information detailing the incorrect information and any evidence you have to support your claim. Once you do so, the credit reporting agency or agencies will contact your lender to verify the information you provide. They have thirty days to verify or deny your claim. Keep in mind that you will need to dispute the information with each credit bureau that is reporting the incorrect information on your credit reports.