Unable to get credit report card

I have tried for 3 days in a row to get my credit report card and have got the following message each time:
We are unable to access data from our credit bureau partner at this time
Are you having problems?

Hi mpierce - I'm sorry you're having trouble accessing your report. I'm not aware of any technical issues but when you're ordering the report there is an option on the page (on the left) that says "feedback". If you post your error message in the feedback section of the Credit Report Card, our technical team will be able to look into this and answer it for you. If you're having trouble locating this section within the form, you can get to the support site by going directly to: http://www.getsatisfaction.com/creditcom

I know that you will get an error message if you fail the identity verification part of the order but it would explain this and prompt you to order your free report directly from TransUnion via the www.annualcredit.com website.