Home > Credit Cards > Orchard Bank Credit Cards Now Issued by Capital One: What’s Next?

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Update: Orchard Bank credit cards have been discontinued. Find credit cards to help you rebuild your credit here.

Capital One’s acquisition of HSBC’s U.S. credit card unit was completed last week. HSBC was the issuer of the Orchard Bank credit cards, but now, Capital One is the official issuer of these cards.

This move has been on my mind because I frequently recommend the Orchard Bank cards for anyone who’s trying to establish or rebuild credit. It’s one of the easiest unsecured credit cards to get. But even if you don’t qualify for an unsecured card, you might be offered a secured credit card, which gives you an opportunity to improve your credit history.

The Orchard Bank cards have also been one of the best deals in the subprime market. Both the unsecured and the secured versions of this card offer a decent interest rate and terms for those who don’t have a lot of good choices to begin with.

I checked in with Pam Girardo, spokeswoman for Capital One, to ask her what this means for cardholders. For now, there’s good news. There are no plans to change account terms or disrupt service to cardholders.

This doesn’t mean things won’t change in the future, of course. So it’s important to read any mail you receive from Capital One about your account. “We’re committed to providing a smooth transition for all of our customers and keeping them up to date with everything they need to know,” says Girardo.

So, at least for now, it’s business as usual for Orchard Bank cardholders. But there is one added bonus that makes this card even more appealing than before. Since Orchard Bank is now issued by Capital One, you no longer have to pay foreign transaction fees.

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  • Carol

    I have had an Orchard Bank Master Card for one year and have paid my balance off every month. My credit limit is $300 and I have never had a problem paying my bill online through their website. Well I made a payment last week and I was planning on using my credit card on a vacation I am leaving for tomorrow. The payment hit my bank on Friday and the money was withdrawn but now they have put a “Payment Hold” on my account. I have had several back and forth e-mails with customer service and one of the e-mails I received stated the following:

    We are writing to you in response to your inquiry regarding your Account
    issued by Capital One Bank (USA), N.A. or Capital One, N.A.

    We can certainly understand your frustration and we apologize for any
    inconvenience caused due to the payment hold. Please be assured that the
    payment hold in the amount of $290.00 will be released in 02 calendar days and
    your available credit will reflect this payment.

    In order to place the proper notes on your Account, please reply directly to
    this email and provide the following information:

    – Location you are traveling to.
    – Departure and returns dates.
    – Alternate phone number (if applicable).
    – Advise if you plan to make purchases outside of your normal spending range
    (ex. large purchase).

    Once we receive this information we will promptly note your Account.

    As informed earlier, we would like to credit half of your current annual
    membership fee and keep your Account open today.

    If you would like to receive this credit and keep your Account open, please
    reply to this email to indicate your acceptance of this offer. If you would
    like to continue with the closure of your Account, please reply to this email
    with “Close Account” as your response.

    You are important to us and we appreciate your business.

    Now the last e-mail I received is saying that in two days the “payment hold” will be removed, however, their Security Department may block suspicious charges. I had planned on using the $300 credit on my trip but now I am nervous to use it.

    Why would they treat a good customer in this manner?

  • Tynetta

    Need to dicuss how I’m being ripped off and the workers don’t care

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