Home > Identity Theft > Are Netflix Customers Still Being Scammed?

Comments 0 Comments

In February, a scam surfaced that alerted Netflix users their accounts had been compromised and they needed to call customer support to resolve the issue. The 800-number connected users with hackers trying to get customers’ personal information — a practice known as phishing — as well as attempting to search victims’ computers using remote-access software.

The Better Business Bureau of Southern Colorado recently issued a warning to consumers about the scam, saying you should never allow a company to remotely log in to your computers. Before the scammers get that far, people should be on alert for red flags like unusual URLs, and double-check customer service lines before calling them. For example, the phony security alert and customer service number appear on a fake Netflix page, and a simple Web search reveals the true customer service hotline, which didn’t match the number posted to the fake page.

Netflix is aware of the scam and said the dummy site has been taken down, according to a CBS New York story about the release from the BBB. Of course, just because one site has been shut down doesn’t mean the hackers can’t fashion a new one.

Hackers, Hackers, Everywhere

Are you tired of hearing warnings about Internet scams? Of course you are, but that doesn’t change the fact that we continue to live more of our lives on digital platforms and put ourselves at risk for identity theft. It’s a reality of the way we live now — just look at the Heartbleed bug, which touched pretty much everyone but people who live in doomsday bunkers (or something along those lines).

You need to be aware of people trying to take advantage of your tendency to want to move quickly and click through emails and social media without a second thought. But perhaps more important than keeping an eye out for scams is the need to closely monitor your online accounts. You’re not going to catch every hacker or credit card skimmer, so watch your bank accounts for suspicious transactions, make sure your email and social media accounts aren’t spewing spam, and regularly check in on the more sensitive stuff, like your credit reports and credit scores.

If someone gets a hold of your Social Security number, for instance, they could open fraudulent accounts in your name, and those won’t show up in routine checks of your bank account balances. You should request your free annual credit reports and check them for anything unusual, and you can also use credit scores, which you can get for free with a Credit.com account, to watch out for signs of fraud, like a sudden drop in your scores.

More on Identity Theft:

Image: Junghee Choi

Comments on articles and responses to those comments are not provided or commissioned by a bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by a bank advertiser. It is not a bank advertiser's responsibility to ensure all posts and/or questions are answered.

Please note that our comments are moderated, so it may take a little time before you see them on the page. Thanks for your patience.

Credit.com receives compensation for the financial products and services advertised on this site if our users apply for and sign up for any of them.

Hello, Reader!

Thanks for checking out Credit.com. We hope you find the site and the journalism we produce useful. We wanted to take some time to tell you a bit about ourselves.

Our People

The Credit.com editorial team is staffed by a team of editors and reporters, each with many years of financial reporting experience. We’ve worked for places like the New York Times, American Banker, Frontline, TheStreet.com, Business Insider, ABC News, NBC News, CNBC and many others. We also employ a few freelancers and more than 50 contributors (these are typically subject matter experts from the worlds of finance, academia, politics, business and elsewhere).

Our Reporting

We take great pains to ensure that the articles, video and graphics you see on Credit.com are thoroughly reported and fact-checked. Each story is read by two separate editors, and we adhere to the highest editorial standards. We’re not perfect, however, and if you see something that you think is wrong, please email us at editorial team [at] credit [dot] com,

The Credit.com editorial team is committed to providing our readers and viewers with sound, well-reported and understandable information designed to inform and empower. We won’t tell you what to do. We will, however, do our best to explain the consequences of various actions, thereby arming you with the information you need to make decisions that are in your best interests. We also write about things relating to money and finance we think are interesting and want to share.

In addition to appearing on Credit.com, our articles are syndicated to dozens of other news sites. We have more than 100 partners, including MSN, ABC News, CBS News, Yahoo, Marketwatch, Scripps, Money Magazine and many others. This network operates similarly to the Associated Press or Reuters, except we focus almost exclusively on issues relating to personal finance. These are not advertorial or paid placements, rather we provide these articles to our partners in most cases for free. These relationships create more awareness of Credit.com in general and they result in more traffic to us as well.

Our Business Model

Credit.com’s journalism is largely supported by an e-commerce business model. Rather than rely on revenue from display ad impressions, Credit.com maintains a financial marketplace separate from its editorial pages. When someone navigates to those pages, and applies for a credit card, for example, Credit.com will get paid what is essentially a finder’s fee if that person ends up getting the card. That doesn’t mean, however, that our editorial decisions are informed by the products available in our marketplace. The editorial team chooses what to write about and how to write about it independently of the decisions and priorities of the business side of the company. In fact, we maintain a strict and important firewall between the editorial and business departments. Our mission as journalists is to serve the reader, not the advertiser. In that sense, we are no different from any other news organization that is supported by ad revenue.

Visitors to Credit.com are also able to register for a free Credit.com account, which gives them access to a tool called The Credit Report Card. This tool provides users with two free credit scores and a breakdown of the information in their Experian credit report, updated twice monthly. Again, this tool is entirely free, and we mention that frequently in our articles, because we think that it’s a good thing for users to have access to data like this. Separate from its educational value, there is also a business angle to the Credit Report Card. Registered users can be matched with products and services for which they are most likely to qualify. In other words, if you register and you find that your credit is less than stellar, Credit.com won’t recommend a high-end platinum credit card that requires an excellent credit score You’d likely get rejected, and that’s no good for you or Credit.com. You’d be no closer to getting a product you need, there’d be a wasted inquiry on your credit report, and Credit.com wouldn’t get paid. These are essentially what are commonly referred to as "targeted ads" in the world of the Internet. Despite all of this, however, even if you never apply for any product, the Credit Report Card will remain free, and none of this will impact how the editorial team reports on credit and credit scores.

Your Stories

Lastly, much of what we do is informed by our own experiences as well as the experiences of our readers. We want to tell your stories if you’re interested in sharing them. Please email us at story ideas [at] credit [dot] com with ideas or visit us on Facebook or Twitter.

Thanks for stopping by.

- The Credit.com Editorial Team