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Credit scores and credit reports have been somewhat of a mystery to the public for decades, but now U.S. consumers are gaining unprecedented access to them. The new transparency is undoubtedly positive, but a critical question remains: Will it help consumers, or just confuse them?
The Consumer Financial Protection Bureau announced Thursday that some 50 million U.S. consumers now have free access to one of their credit scores – mostly through their credit card issuers. This has increased the level of consumer awareness around the credit system, but it also creates another need: Consumers need context in order to make sense of the scores.
To see how well consumers understand credit reports and scores, the CFPB recently conducted focus groups in Boston, St. Louis, Atlanta and Seattle. Extensive interviews revealed what you might expect: there’s plenty of confusion around the three-digit number that has such a big impact on consumers’ lives.
The CFPB found that consumers:
The CFPB urged credit reporting agencies to make it easier for consumers to access and interpret credit reports and scores.
“Consumers’ credit information is the foundation of their financial lives,” said CFPB Director Richard Cordray. “Access to these scores provides an opportunity to engage consumers around their credit reports. Once consumers see their credit scores, they can be motivated to learn more about their credit history, check their full credit report, and take action to improve their financial lives.”
There are various free tools available to consumers to help give context to their credit scores — such as on Credit.com, which offers two free credit scores every month and an explanation of what factors are influencing your scores. Once consumers understand why their scores are what they are, and what behaviors build good credit, they can take the steps that will help them improve it.
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