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Marriot reported a credit breach that involved unauthorized access to the database used for reservations at its Starwood properties on November 30, 2018. Marriott reported that the data breach may have compromised the personal information of up to 500 million people. It also reported that the database has been hacked since 2014. Starwood properties include more than 6,700 Sheraton, Westin, Le Meridien, St. Regis and other hotels in more than 70 countries around the globe. Here’s what you need to know if you stayed at a Starwood property in the last four years.
According to Marriott’s report, here’s how the data breach breaks down:
Who may be affected: anyone who stayed at a Starwood property between 2014 to September 10, 2018.
Properties affected:
Note that Marriott hotels were not affected. Marriott uses a separate reservation database for its Marriott properties.
Why September 18, 2018? An internal security tool alerted Marriott to a potential hack on September 18, 2018. Marriott took quick action to stop the hack.
The database affected by the security breach has information on 500 million guests. Marriott reported that for 327 million of those guests, compromised data may include:
It also includes less-critical data, such as arrival and departure information, reservation date, and communication preferences. And it may include credit card numbers and payment card expiration dates. At this time, Marriott cannot confirm that the payment card numbers were compromised, but it also cannot guarantee that the numbers were not compromised.
For all guest, name, and in some cases, mailing and email address, were likely taken by the hackers.
If you were affected by the data breach, Marriott is offering the following:
If you think your payment card number was compromised:
Also:
Perhaps the most important step you can take is to not panic. Simply follow the practical steps outlined here and take things one step at a time.
Photo: Sheraton.com
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